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GREE Accelerates Business-Driven IT Roadmap by Switching to Rimini Street Support for its SAP Applications

Leading Japanese mobile internet and media service provider leverages support maintenance savings to introduce cloud and a next-generation security system while obtaining premium-level support

14 Jun 2019

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that GREE, Inc., a leading mobile Internet and media service provider in Japan, has switched to Rimini Street support for its SAP ECC 6.0 system. GREE has been using its SAP system for nearly six years and was satisfied with their current mature ERP environment, however a 2025 planned end of mainstream maintenance date for ECC 6, and high operations and maintenance costs from the vendor became an issue. As a result of making the switch to Rimini Street, GREE now receives premium, ultra-responsive support for its robust SAP applications for a minimum of 15 years from the time the company transitioned to Rimini Street support. GREE also immediately realized savings of 50 percent in annual support fees, and the company has redirected a portion of these savings to the implementation of cloud services and a next-generation security system which were top IT priorities.

Planning a Business-Driven IT Roadmap with a Strategic Partner

GREE and its group of companies started using SAP in 2013 for accounting and HR. After introducing the new system, they recognized many benefits to expanding their ERP function globally, but over time determined that new updates provided by SAP were not necessary for their business. After meeting with Rimini Street, the company began researching alternative solutions and discovered that using a third-party maintenance provider would allow them to continue using their current applications without spending time, money and resources on updates they didn’t need. Ultimately, when GREE switched to Rimini Street, the company found they had a strategic partner which not only provided a more comprehensive support model and helped them unlock significant savings from their ERP system, but could also help them accelerate their IT roadmap and business strategy. The company applied their ERP maintenance savings to several strategic initiatives, including the implementation of new cloud services as well as a next-generation security system which was essential to enable their mobile internet business.

“Recently, there has been an increase in awareness of third-party maintenance services and we were able to seek advice from companies who already leverage Rimini Street’s services, which helped us make our decision quickly,” said Hiroshi Okada, director, Management Information Systems Unit, GREE, Inc. “Rimini Street’s business model focuses on the quality of service and an engineer’s support response times. As a result, their services provide multiple benefits including ultra-responsive, award-winning support by experienced engineers, and a strategic partnership to help accelerate an organizations’ business-driven IT strategies for competitive advantage versus being held captive by a vendor-dictated plan. By switching to Rimini Street, it became possible to invest in an IT environment with the latest technology, while maximizing the value of our current ERP system. At the same time we have been able to plan for and fund our business initiatives over the next five years.”

Premium Service by a Primary Support Engineer

GREE was assigned a senior level Rimini Street Primary Support Engineer (PSE), and receives Rimini Street’s industry-leading service level agreement (SLA) guaranteeing a 15-minute response time for Priority 1 critical cases as well as access to a team of local engineers 24/7/365 to address their support issues.

“In the past, we often needed to pay extra for inquiries with the vendor, and despite paying separately for this service it took a long time for the vendor to respond,” continued Okada. “However, after switching to Rimini Street, we are able to work faster because even if a problem occurs in the midnight, they respond quickly as we are provided individualized support 24-hours a day, 365 days a year.”

“GREE was able to utilize their newfound IT budget, a savings realized by reducing high maintenance costs from the vendor as well as related costs and resource inefficiencies, to implement cloud and next-generation security systems while maximizing the value of their current SAP system,” said Yorio Wakisaka, general manager Japan, Rimini Street. “As with so many of our clients, GREE is now looking ahead with a strategic business plan, and investing in the latest IT environment. The mobile Internet industry is advancing rapidly, and with the support of Rimini Street, their IT team is ready to transform and innovate to help the company maintain its competitive edge.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on May 9, 2019, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2019 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

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